This page describes the SMS text messaging program operated by Felton Family Care, Inc., d/b/a eNVyMD, a medical practice at 6703 Ambassador Caffery Parkway, Ste B, Broussard, LA 70518.
What the program is for
Patients who have agreed to receive text messages may receive messages about their own care at our office, including:
- A link to complete a New Patient Packet when establishing care with us
- A link to complete a self-assessment survey when you arrive for a visit
- A link to review and confirm or update your current medication list
- Appointment reminders
- Notice if we have to cancel or reschedule your appointment
- Reminders to schedule or complete recommended lab work
These are transactional messages about your care. We do not send marketing or promotional text messages, and consenting to text messages is not a condition of receiving treatment.
How patients opt in
You opt in by ticking a box. New patients see it on our New Patient Packet, directly under the field where the mobile number is entered, whether the packet is completed on our website or on a tablet in our office. The box is unticked when the form opens and it is not required — you can finish the packet, book an appointment and be seen without ticking it. If you would rather tell us in person or over the phone, our front desk staff read you the same wording and record your agreement.
This is the wording shown beside the box:
“Yes, eNVyMD (Felton Family Care, Inc.) may send text messages to the mobile number I gave above about my care at this practice: appointment reminders, my check-in survey link, and new patient paperwork. Message frequency varies, generally around the time of an appointment. Message and data rates may apply. Reply STOP at any time to stop receiving texts, or reply HELP for help. This is optional — you do not have to agree to texts to book, to be seen, or to receive any care or service from eNVyMD.”
We do not text a number unless that agreement has been recorded. We never purchase, rent, or use third-party lists, and we never text a number we were not given directly by the patient.
Message frequency
Message frequency varies with your visit and care schedule, typically no more than a few messages around the time of a scheduled appointment or recommended lab work.
Message and data rates
Message and data rates may apply, depending on your mobile carrier and plan.
Opting out
Reply STOP at any time to stop receiving text messages from us. You will receive one confirmation message and then no further texts. Reply START if you later want to opt back in. Reply HELP for help, email frontdesk@envymd.org, or call our office at (337) 948-1766. Opting out does not affect your care; we will simply contact you by phone instead.
Privacy
Mobile phone numbers and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for details.
Contact
Felton Family Care, Inc., d/b/a eNVyMD
6703 Ambassador Caffery Parkway, Ste B
Broussard, LA 70518
Phone: (337) 948-1766
Email: frontdesk@envymd.org